Amazing Business Radio

by Shep Hyken & C-Suite Radio
49

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.

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Recent Reviews
  • John Rossman
    Differentiated
    Shep and his guests create a differentiated conversation about business and customers.
  • jasoers
    Eye opening and made me think differently.
    Loved the enthusiasm and perspective around customer led marketing a shift in how brands can up their game. Also the discussion around AI effecting marketing jobs and careers that with skills and specialization have now become positionless.
  • joke of a bank
    Shep Hyken
    A great host and an insightful expert on customer expectations. I have been on many podcasts over the years and this is one truly FIVE STAR . Thank you Shep Hyken !
  • CX Pro
    This show is an invaluable resource for leaders!
    Shep is a terrific host and brings on guests with great insights to create compact and powerful episodes.
  • AJC in LA
    A podcast that makes you smarter
    Shep continuously attracts leaders in their field who know the ins and outs of customer experience. You’ll be smarter for listening — about CX, gen AI, digital CX, customer service, and a host of other strategic and tactical areas to help your business attract and retain customers and grow revenue.
  • Madeline K.
    Love this podcast!
    In a world where customer service and business strategies are constantly evolving, Amazing Business Radio is a guiding light. It empowers listeners to adapt, innovate, and excel in their entrepreneurial journeys. If you're looking to take your success to the next level and stay ahead of the curve, this podcast is a must-listen.
  • JenerationsJen
    Love it!
    I enjoy everything Shep puts out—this podcast is no exception!
  • Bill Bruno
    Great podcast!
    Really enjoy the conversations and insights.
  • koreyobrien
    Seamless conversation
    Very much enjoyed listening to Shep’s conversation. His questions keep the discussion interesting and flowing nicely.
  • Jessica Travels
    Director
    Shep is so incredibly personal and can relate to just about anyone. His approachability matched with decades of dynamic experience in all different spaces of customer service creates a very engaging and FUN discussion for interviews. I had the pleasure of working with Shep on behalf of Marriott International, and the podcast interview was captivating and to the brim with helpful, practical lessons in dealing with customers during what is still an unprecedented time. Shep's team was also incredibly attentive and helpful to ensure everything was coordinating seamlessley. Thank you for a terrific experience!
  • matty54367
    Business insights
    Really enjoy the way Shep is able to tease out business learnings from different professionals. Listed to a few episodes and loved it so far!
  • Cockerell Consulting Group
    Guest review
    Had the pleasure of joining Shep on his podcast as a guest and what a great engaging conversation. Overall, excellent experience!
  • CX Journey
    Amazing podcast!
    Shep has interviewed me four times for his podcast, and each time was better than the last. He’s an engaging host, and we always have a lot of fun while getting the facts out there, too. He’s asks great questions that make for a conversation that any audience would want to listen to.
  • Dan Balcauski
    Real insights
    Shep is an excellent interviewer who gets valuable information/key points while still keeping things conversational. Each episode's filled with real insights and actionable advice. Highly recommend that you subscribe and listen to this show!
  • christophtrappe
    Love his stories
    I love Shep’s stories that he seemlessly integrates into his chats with his expert guests. Would definitely recommend the show.
  • Rebecca Morgan, CSP, CMC
    Shep is a fabulous interviewer!
    Shep knows how to pull out the best ideas from his guests! I was honored to be interviewed by him about how my bestselling book, Calming Upset Customers, is relevant in the current climate. More customers have short fuses now and they take it out on service providers. We discussed how managers can prepare their team to deal with this onslaught before, during and after an altercation. Listen to this episode now!
  • Dan Hill, PhD
    Avoding Customers (unfortunately)
    Another stellar episode from Shep, as he probes to locate the nuggets of help to companies. One example in this case: besides annual stockholder and employee meetings, what's missing?!? Well, of course Annual Customer Meetings, too, to show appreciation and gain insights in real time.
  • howardtnyc
    Always filled with spot-on information!
    ABR truly lives up to its name - the show's amazing! Each episode always features thought-provoking takeaways that you can utilize to improve your customer service by 10x. A must-listen for anyone who's aspiring to improve their CX!
  • Dinsoty
    Customer service
    This has done nothing but helped build out my CS team as well as me as the CEO to help support, lead them and give them more of the direct help they need. Highly recommended.
  • BrittanyHodak
    A show that lives up to its name!
    I’ve been reading and listening to Shep for a long time. Everything he does is true to his mission of being amazing, and this podcast is no exception. Every episode is packed with great insights. Listen regularly and you will become a better leader — period! Thanks, Shep!
  • Michael Go cubs go
    Must listen!
    Shep goes out of his way to get the best customer service practices from his guests so his audience can apply them in their own businesses. BRAVO!
  • LeenLeen123
    Great insight!
    Shep hosts a great podcast and his guests provide so much insight into CX best practices and connecting with customers. Worth the listen!
  • Anonymous Reviewer, MA
    Awesome as always!
    Great show as always Shep! And great topic and conversation.
  • King Astro 1
    Always insightful, never boring!
    Shep is the go-to guru on creating and sustaining an amazing customer experience. That's because he listens more than he talks and when he speaks, you always learn something new. I love his style and am honored to have been a guest. Can't wait for the next edition!!!
  • Jeremy-T
    BC/AC (Before Coronavirus, After Coronavirus)
    A fascinating conversation with MyOutDesk on working remotely in times of crisis! Love Amazing Business Radio! Thank you Shep Hyken & Daniel Ramsey.
  • SammieNala
    Such a worthwhile podcast!
    Truly enjoy Shep's perspective and it was a blast being a guest on his show.
  • Teri Yanovitch
    Great service excellence experience with Shep!
    Amazing time working with you Shep, thanks again!
  • DennisSnow
    President, Snow & Associates
    Really enjoyed being interviewed by Shep for his podcast. He's a fantastic interviewer who gets to the heart of the topic quickly and highlights the vital takeaways. He's amazing!
  • Karen jaw-mad
    You Can Be Amazing Too!
    If everyone listened to Shep's advice, we'd all be better off! So much to learn from this podcast, no wonder it's popular. Check out the May 6, 2019 episode especially ;)
  • Maze Decker
    One of the bests
    I love the amazing guests that are always on the show as well as the way the host has tremendous knowledge of what to say in order to get the best out of each episode. Truly a podcast worth listening to
  • a lyft fan
    AMAZING!
    Shep is a great host, always excited about discussing the importance of customer service to businesses! It's a wonderful way to spend your drive time or lunch! Make sure to listen! You will love it!
  • Cincyreader
    one of my favorite podcasts
    Shep always lands amazing guests and I always find a couple nuggets out of each show I can immediately apply in my professional life!
  • mgh3ndry
    Excellent Conversation
    Shep Hyken hosts fantastic, enthusiastic and thoughtful interviews with the best minds in business. A great listen for your commute or lunch break.
  • J. Barshop
    Awesome show, highly recommend!
    Shep and his guests provide some incredibly actionable and compelling content on how to effectively grow your business by championing your customer. Highly recommend listening and subscribing to Amazing Business Radio if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!
  • RWB, MD
    Shep brings out the best in interviewees
    Shep is a superb interviewer who comes to the podcast thoroughly prepared and yet has the performer's instincts to allow an interview to go in a completely unexpected direction to surprise, delight, and educate the listener.
  • hi2la
    So much fun!
    What an amazing interview with Shep. Always a pleasure to catch up and have a great conversation. thank you Shep for having me!
  • Jim Iyoob
    Human intelligence meets artificial intelligence
    I thoroughly enjoyed my time at Amazing Business Radio By Shep Hyken. It was a pleasure to meet Shep and discuss Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation. Great show with an amazing host!
  • Joshua Liebman
    Great podcast!
    This podcast is a MUST LISTEN! The insight and expertise that is shared on this show is phenomenal. Shep brings on a wide variety of guests and topics related to customer service and experience that are truly applicable to any industry in any capacity. I enjoy tuning in each week!
  • experience man
    Focusing leaders on their customers
    Thank you Shep and Team for providing a channel for the latest insights and innovations in customer-focused business management.
  • ShayMacB
    ShayMacB
    Fantastic program! Dynamic, fresh programming. Insightul host with inspring guests. Lots of great takeaways! Highly recommended.
  • DayDstrysNit
    Always Amazing
    I've enjoyed listening to Shep's broadcasts for a long time, and have recently had the privilege of working with him personally on a September 2017 episode. Shep is a consummate pro, knowledgable about customer experience, and clearly passionate about helping companies raise the bar. If you care about customer service & experience, this is one of your must-have podcasts.
  • Brooke Craven
    Awesome Podcast
    Shep host of Amazing Business Radio highlights all aspects of business in this can’t miss podcast. The host and expert guests offer insightful advice that is helpful to anyone that listens!
  • Ordinarilygent
    Always insightful and helpful
    Love this podcast! Shep has great anecdotes and insights and makes tricky subjects easy to understand. Thanks for an always amazing podcast!
  • John Hall1
    Fun Podcast With Actionable Takeaways
    Shep is a brilliant customer service expert, but also just a great person as well. He really cares about the audience he educates and you'll see that through his podcasts.
  • JT two
    Incredible energy and insights
    I'm not a huge podcast person, but Amazing Business Radio is an exception for me. Shep Hyken's contagious enthusiasm and compelling guests make every episode fly by. I always learn something new.
  • E P_
    Fun, Intelligent & Thought-Provoking
    Shep's podcast is always interesting, full of excellent advice, and a fun listen!
  • kylec2000
    Great insights.
    This is a go-to listen for me when ever a new epsidode drops. Great insights into what's shaping customer experience today. Shep is a great host as well - high energy, very informed guy. Makes it a fun listen.
  • Jeremy Watkin
    Great Show!
    If you're in customer service or business and you're serious about delivering a great experience to your customers, listen to this show. Shep Hyken is one of the very best!
  • clearaction
    Inspiring Conversation
    Every conversation Shep has with guests is inspiring -- lots of great advice for anyone in business. I was honored to be interviewed by Shep, and it was a lot of fun. He shares great examples of customer service excellence. These podcasts can help shape customer-centered management to propel your company's growth goals. -- Lynn Hunsaker, ClearActionCX
  • smckain
    Shep has an awesome program!
    It was my privilege to join Shep on a recent episode of Amazing Business Radio -- and, part of the reason it was such a treat is because I was a regular listener long before I was a guest on the show! If you want to learn about making your business amazing -- and enhancing your customer service -- then, THIS is the podcast for you!!
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