Beauty and the Biz

17
Marketing #202

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level.

Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years.

Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians.

With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups.

From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success.

With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others.

Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level.

Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

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Recent Reviews
  • Sabine Lovell
    Amazing!
    Obsessed with this podcast!! Have been binge listening to it! There are so many pearls. I just opened my own practice and this is extremely helpful! Thank you, Catherine Maley!
  • Diana Flis
    Great tips for growing your practice and your reputation!
    Thank you for creating this podcast with all of your practice growing tips! I also love your discussions with surgeons from different specialties and different types of practices and their tips, tricks and pitfalls from their own experience in practice!
  • Kimamazing7
    Great podcast
    I enjoyed the transparency and truth that was shared. I’m excited to dive deeper into this topic. Thank you.
  • HarleyK01
    Great Content
    This is such an awesome podcast! You will not be disappointed when you tune in!
  • woafmann
    Catherine’s advice is 100% spot-on
    For context, I’ve been a top sales rep and sales force coach with one of the largest international hotels brokers in the world — selling contracts to the general public, as well as the US Air Force. I’ve also had the highest single-day sales of a particular product in the history of the largest telecom in the US. During the past 10 years, I’ve been focused in marketing, specifically helping reconstructive and aesthetic practices, as well as medical spas and weight-loss clinics across the US and abroad. As a long-time listener and fan of Beauty and the Biz, and with my unique background and expertise, I can say, without a shadow of a doubt, that Catherine’s advice is 100% spot-on. Her methods, philosophy, and scripts are practically identical to what I developed and used; training and coaching sales reps to be highly-effective, while being morally sound. You would be wise to follow Catherine’s advice. Not only does she know the ins and outs of consultative selling and the “psychology of the sale”, the patient consultation scripts of hers are absolutely solid. Not aggressive or pushy, but should keep your staff in control of the conversation to gently lead the patient towards taking the next step.
  • Sarlav
    Plastic Surgery of Short Hills
    I’m a medical aesthetician that works with a plastic surgeon. I absolutely listening to you! So many great, helpful and easy to implement ideas to boost up revenue! Also very motivating!! We all need Catherine in our practices :) Thank you ❤️
  • woolensocks
    Packed with pearls
    Catherine Maley knows her stuff! And her podcasts contain an incredible amount of free information that will benefit any practice, from novice to seasoned. Take notes as you go, as there is too much good stuff to just go on memory . Enjoy !
  • Chinn GYN
    Outstanding!
    This podcast is amazingly helpful. Catherine is detail-oriented & very thorough. She offers actionable advice that is invaluable, & she understands the nuances of the challenge of implementation. Her receptionist training program has been an incredible tool for our practice. You will not be disappointed in the wisdom she offers or in her strategic approach to finessing scripting.
  • Dr. Jules Walters
    Dr. Walters - Plastic Surgeon
    Amazing and valuable content on this podcast. I really cannot disagree with any advice she gives. Great asset for all plastic surgeons. Very well done!
  • Ramsen1
    Dr Azizi - Chicago
    Catherine’s book had great, practical techniques that could quickly be integrated into my practice so it’s great to have her podcast now to hear from her more often.
  • Jillian Subbio
    Subbio Plastic Surgery
    Catherine’s journey to cosmetic consulting is fascinating and really informs why she is such an expert. Excited to have her podcast as a resource to implement new techniques and strategies in our practice.
  • AestheticallyErika
    Advanced Medical Aesthetician
    Catherine I’m so glad you started doing podcasts!!! Your information and message has always resonated with me. It is so valuable and generates the $$$ when put into motion and executed by Doctors and Staff. As a passionate and established aesthetics professional, you provide one of the most overlooked needs critical for practices and and their Teams to be successful. Can’t wait to continue to listen and share your wisdom!
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